Information & FAQs
- What is included in the price ?
- Tourist Tax
- Damage deposit
- Can I ask for more information ?
- Car hire
- How do I find the villa when I arrive and how do I get access ?
- What is your cancellation policy ?
- Can you vary the indicated start date for weekly bookings and will you accept bookings for periods other than full weeks ?
- Local currency
- Medical assistance
What is included in the price ?
All bed linen and bath towels are included. Beach towels are provided by some villas but unless specified in the villa description you should bring your own beach towels. All kitchen equipment, china, glass and cutlery is provided.
The villa will be clean on arrival and will be cleaned following your departure but guests are expected to leave the villa in good state of cleanliness. If you have a booking of over one week, bed linen will be changed and the villa cleaned mid way through the period and at least weekly. Mid week cleaning or daily maid service can be provided for some villas at additional cost. Please enquire.
Tourist tax in Croatia applies at the rate of approximately one euro per person per day. Most of our villa prices include tourist tax but in some cases it is levied as an additional charge. In these cases it will be indicated on the Price & Availability section of the website for the villa in question. In these cases the tax is payable on arrival.
Some villa owners require a refundable damage deposit to be paid. In these cases it will be indicated on the Price & Availability section of the website for the villa in question and the damage deposit will be payable on arrival to the villa owner or his agent and refunded by them on departure subject to deductions for any damage incurred. Whether or not a damage deposit is paid the guest remains liable for any damage caused and the owner is entitled to recover the cost of repair or replacement from the guest. Guests are advised to obtain travel insurance cover that includes accidental damage to the property.
Payment for villa rental can be made by direct transfer to our bank or by cheque if drawn on a UK bank. Some villas are priced in euros and some in British Pounds. Payment must be made in the appropriate currency unless alternative arrangements have been agreed. Payment details are set out on the booking form.
Can I ask for more information ?
Of course. We have detailed knowledge of all the villas on our website and of the surrounding areas. We are happy to answer any questions you may have and to advise you on suitable villas for your requirement, on possible travel options etc. Please contact us.
We can arrange car hire for you or suggest appropriate car hire companies for you to contact. The major international car hire companies are represented at all major airports and cities within Croatia but there are also some excellent local car hire firms. Please contact us for assistance on arranging car hire if you wish.
Croatian Villa Holidays does not arrange flights or travel. We can however give you guidance on which airlines fly to which airports and suggest the best travel options to consider. The Travel Options button on each individual villa webpage links to relevant information for travel to that particular villa.
How do I find the villa when I arrive and how do I get access ?
Once you have booked we will provide you with detailed direction for arrival at the villa. In some cases the owner or his agent will meet you at the villa and in other cases the key will be left for you.
What is your cancellation policy ?
Our cancellation policy is set out in the terms and conditions that form a part of the booking form. Notification to cancel must be made by letter, email or fax to Croatian Villa Holidays and the date of cancellation is the date at which Croatian Villa Holidays receives the notification. Croatian Villa Holidays will acknowledge receipt of your notification within 48 hours and if you do not receive this acknowledgement you should contact us in case there has been a technical problem with your chosen method of notification.
The following cancellation charges apply:-
- Up to 10 weeks prior to date of occupancy, the amount of the initial deposit only.
- After 10 weeks, the full rental payment.
Can you vary the indicated start date for weekly bookings and will you accept bookings for periods other than full weeks ?
Generally during the main summer season we can only take bookings for full week periods running from the normal start date for that villa as shown on the villa webpage. Out of main season there may be more scope to vary these requirements and for longer bookings it may be possible to be more flexible on start and end dates. For out of season bookings it is always worth enquiring and we will see what we can do to accommodate your requirements.
The local currency is the kuna. You will find the current exchange rates on the website of the Croatian National Bank. In every kuna there are 100 lipa.
Cash in kuna can be readily drawn on a debit or credit card at ATM machines throughout Croatia. There will be ATM machines at all airports and outside most banks and large supermarkets. Foreign currency or travelers cheques can be exchanged for kunas over the counter at any bank and in many tourist information offices.
Some services, such as car hire or yacht charter, may be priced in euros and you can pay either in euros or in the kuna equivalent at the current exchange rate.
In most major tourist towns there will be a Turisticka Ambulanta which is a doctors surgery provided purely for use by foreign tourists. Foreign tourists do not have to pay for medical services if there is a signed health insurance convention between Croatia and the country of origin.
Croatia has a reciprocal health agreement with the UK whereby tourists will be given emergency treatment and any other follow-up treatment, but will be expected to pay 20% of the cost of the treatment. If you have travel insurance, the 20% of the cost of the treatment may be borne by the insurance company. Please read your insurance policies carefully.
Only basic health care facilities are available in outlying areas and on the islands. This could result in a delay if you require urgent medical care.